Embarking on the journey of supervised contact can feel daunting and overwhelming. As such a SuCo Coordinator, will guide you from your initial enquiries and remain with you throughout your time with us. Your Coordinator will work between parties, to advise on the steps and requirements and gather details about the children, the circumstances leading to supervised contact and all other relevant information. Our Coordinators take a child-centred approach and decisions that are made, focus on a child’s best interests and wellbeing. Their child-centred focus means that throughout, your Coordinator remains impartial and unbiased.
From your first enquiry through to the completion of your service engagement, you will be supported by a highly experienced Supervised Contact Coordinator. Your Coordinator acts as your primary point of contact, guiding you through each step of the process with professionalism, clarity, and compassion.
Key responsibilities of your Coordinator include:
At SuCo Supervised Contact Services, we provide a clear, structured, and child-focused process to ensure services commence smoothly, safely, and without unnecessary delay.
Our structured process ensures clarity, consistency, and a supportive experience for families, while maintaining our unwavering commitment to protecting and promoting the wellbeing of children.
Contact us for an initial discussion about your circumstances and the services you require. During this conversation, we will:
To formally engage our service:
Once documentation is received, we will contact you to schedule your intake interview.
We conduct individual intake interviews with each party separately via telephone. This ensures neutrality, procedural fairness, and a clear understanding of all relevant factors.
During intake, we will:
Our intake process is comprehensive and conducted within a trauma-informed, child-centred framework.
Following intake and final approval:
Supervised visits and/or changeovers commence on the agreed dates and times in accordance with court orders or written agreements.
Throughout your engagement with us:
Our Coordinators apply a child-centred, impartial, and unbiased framework to every engagement. We recognise the sensitive nature of supervised contact arrangements and are committed to maintaining:
Supporting families through legally compliant and professionally supervised child contact.
For any new families signing up to Suco Services, please download and read the following Service Level Agreement (SLA) first before submitting the
New Client Form.
Once you have read the Service Level Agreement above, tick the box below to fill in and download the New Client Form:
I have read and agree to the Service Level Agreement above
Forms and Fees:
Service Level Agreement 2026 (PDF document)
Please fill on our contact form to enquire regarding our fees as well as any other forms or additional documentation you may need.
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